{
  "product": {
    "name": "OnSync",
    "tagline": "Business Messaging Platform for Teams",
    "description": "OnSync unifies WhatsApp, Instagram, Facebook Messenger, and Telegram into one team inbox with AI agents, contacts management, messaging campaigns, and workflow automation.",
    "category": "Business Communication Software",
    "url": "https://onsync.co",
    "pricing": {
      "model": "subscription",
      "free_trial": "3 days",
      "plans": [
        {
          "name": "Starter",
          "price": "$39/month",
          "target": "Solo businesses ready to run one serious messaging workspace",
          "key_features": ["1 user", "All 4 messaging platforms", "Unlimited 1-on-1 messages", "Basic automation"]
        },
        {
          "name": "Growth",
          "price": "$69/month",
          "target": "Teams turning conversations into customers",
          "most_popular": true,
          "key_features": ["Up to 3 team members", "Campaign messaging", "Basic automation", "Team collaboration"]
        },
        {
          "name": "Pro",
          "price": "$139/month",
          "target": "Businesses scaling customer conversations with AI and automation",
          "key_features": ["Up to 8 team members", "AI agents", "Advanced workflows", "Priority support"]
        }
      ]
    },
    "supported_platforms": [
      "WhatsApp Business",
      "Instagram Direct Messages",
      "Facebook Messenger",
      "Telegram Business"
    ],
    "key_features": [
      {
        "name": "Unified Team Inbox",
        "description": "Manage all customer conversations from WhatsApp, Instagram, Facebook, and Telegram in one shared inbox",
        "benefits": ["Assign conversations to teammates", "Add internal notes", "Track status and ownership"]
      },
      {
        "name": "AI Agents",
        "description": "Use AI agents to assist with replies and handle repeat questions automatically",
        "benefits": ["Suggest replies for faster responses", "Assist with common FAQs", "Enable smooth human takeover"]
      },
      {
        "name": "Messaging Campaigns",
        "description": "Run outbound messaging campaigns including WhatsApp marketing on supported channels",
        "benefits": ["Announcements and promotions", "Re-engagement and reminders", "Template-based messaging"]
      },
      {
        "name": "Contacts Management",
        "description": "Centralize customer data and conversation history across all channels",
        "benefits": ["Unified contact profiles", "Tags and searchable records", "Full conversation timeline"]
      },
      {
        "name": "Workflow Automation",
        "description": "Automate how conversations move through your team",
        "benefits": ["Auto-routing and assignment rules", "Follow-up and escalation flows", "Triggers based on tags and keywords"]
      }
    ],
    "integrations": [
      {
        "name": "Zapier",
        "description": "Connect OnSync with thousands of apps including CRMs, Google Sheets, and task management tools"
      },
      {
        "name": "Shopify",
        "description": "Bring customer and order context into conversations for e-commerce workflows"
      }
    ],
    "target_users": [
      {
        "type": "Sales Teams",
        "use_case": "Respond faster, qualify leads, and keep follow-ups consistent across platforms"
      },
      {
        "type": "Customer Support Teams",
        "use_case": "Handle higher message volume with clear ownership, faster resolution, and better context"
      },
      {
        "type": "E-commerce Businesses",
        "use_case": "Manage pre-sales questions, order updates, and post-purchase support from one inbox"
      },
      {
        "type": "Agencies & Service Businesses",
        "use_case": "Manage multiple clients and conversations with structure and repeatable workflows"
      }
    ],
    "setup_process": [
      "Connect your messaging channels (WhatsApp, Instagram, Facebook Messenger, and Telegram)",
      "Invite your team members to the shared inbox",
      "Organize conversations with assignments, internal notes, and status tracking",
      "Set up AI agents to assist with replies and handle repeat questions",
      "Create workflows to route conversations and trigger follow-ups automatically",
      "Integrate with your existing tools using Zapier and Shopify"
    ],
    "faq": [
      {
        "question": "What is a business messaging platform?",
        "answer": "A business messaging platform helps teams manage customer conversations across channels in a structured way — with a shared inbox, contacts, automation, and reporting."
      },
      {
        "question": "Which channels does OnSync support?",
        "answer": "OnSync supports WhatsApp, Instagram, Facebook Messenger, and Telegram in one unified team inbox."
      },
      {
        "question": "Does OnSync include WhatsApp marketing?",
        "answer": "Yes. OnSync supports messaging campaigns, including WhatsApp marketing workflows, where applicable."
      },
      {
        "question": "Can I automate routing and follow-ups?",
        "answer": "Yes. OnSync includes workflow automation to route chats, trigger follow-ups, and standardize your customer messaging process."
      },
      {
        "question": "Does OnSync integrate with other tools?",
        "answer": "Yes. OnSync integrates with Zapier today and a Shopify integration is coming soon."
      }
    ],
    "alternatives": [
      "Intercom",
      "Zendesk",
      "Front",
      "HubSpot Service Hub",
      "Freshdesk",
      "Respond.io",
      "WATI"
    ],
    "keywords": [
      "business messaging platform",
      "WhatsApp Business API",
      "unified team inbox",
      "multi-channel customer support",
      "social media inbox",
      "customer service automation",
      "team collaboration messaging"
    ]
  }
}