Use these guides when customers request channel-specific onboarding. Each heading exposes an anchor so you can link directly to that checklist.

WhatsApp Business API

• Run BSP onboarding, verify your brand, and monitor messaging windows so templates stay compliant.
• Manage multilingual templates, approvals, and analytics from one place.
• Automate order updates, sales follow-ups, and support flows once templates are approved.

Instagram Direct

• Connect the correct Facebook Page + Instagram Business combo with all required scopes.
• Use assignments, collision detection, and macros to keep social teams aligned.
• Auto-create CRM contacts with handles, preferences, and tags for retargeting.

Facebook Messenger

• Configure Meta permissions, webhook subscriptions, and backup channels before going live.
• Spin up autoresponders, personalization tokens, and reminder sequences for campaigns.
• Pass transcripts or outcomes to your CRM, data warehouse, or BI pipelines.

Shopify Commerce

• Start OAuth by entering your .myshopify.com domain inside Settings → Integrations, then approve the OnSync app when Shopify prompts you.
• We sync customers, orders, fulfillment status, and abandoned carts automatically.
• Out-of-the-box automations cover cart recovery, order confirmation, shipping updates, and post-delivery follow-ups.
• Read the full Shopify integration guide for triggers, sample copy, and troubleshooting tips.

Telegram & SMS

• Register senders, connect verified numbers, and configure fallback routes for regulated regions.
• Use throttling plus keyword routing to separate promotional from transactional messages.
• Sync template catalogs with BI exports for audit-ready reporting.

Need help wiring a custom channel? Email integrations@onsync.com and we’ll co-build the checklist with you.