helpSupport & Success

Pick the channel that matches your timeline.

24/5 WhatsApp concierge

  • DM us at +1 307-460-6901 for real-time onboarding help.
  • Share screenshots, logs, or template drafts for faster troubleshooting.
  • Escalate directly to engineers without leaving the chat.

Customer success desk

  • Enterprise plans can email success@onsync.com with guaranteed SLAs.
  • Leverage a named CSM for roadmap, compliance, or migration planning.
  • Bundle recurring strategy reviews plus adoption reporting.

Schedule a working session

  • Book a 1:1 session with solutions engineers to configure workflows live.
  • Audit your automation stack, integrations, or migration plan with shared screens.
  • Bring stakeholders together for co-building or QA sign-off.

Prefer to talk live? Book a session and we’ll tailor the agenda.