AI replies, smart routing, and automatic follow-ups for WhatsApp, Instagram, Facebook & Telegram — all in one place.
AI grounded in your business knowledge
Train it with FAQs, documents, websites, and company context before it replies.
Team Inbox
4 active
Customer
WhatsAppHi, do you have this in stock?
Customer
InstagramWhat are your delivery times?
Customer
MessengerCan I get a quote for 50 units?
Customer
TelegramIs support available on weekends?
Answers from your knowledge base
AI scores & routes serious buyers
Auto-assigns chats to the right agent
Recovers lost leads
Full visibility, zero chaos
In-chat scheduling
Use FAQs, documents, websites, and company context to guide automated answers.
Use chatbot steps and lead scoring to collect context before a human handoff.
Use triggers and actions to keep follow-up tasks attached to the customer journey.
Assign chats, add internal notes, and hand conversations between teammates.
Manage every customer conversation from one place.
Hi, do you have this in stock?
What are your delivery times?
I need help with my order
Connect your WhatsApp Business API, Instagram DM, Facebook Messenger, and Telegram accounts to OnSync and manage every chat from one workspace:
Facebook Messenger
Telegram
Every channel stays synchronized with AI routing, shared context, and full conversation history.
A shared inbox built for collaboration across channels.
Use an AI agent to help your team respond and handle repeat questions.
Run outbound messaging campaigns and follow-ups on supported channels.
Centralize your customer data and conversation history.
Automate how conversations move through your team.
Automate appointments directly in WhatsApp, Instagram, and Telegram.
OnSync integrates with popular business tools to help you connect customer conversations with the rest of your operations -- without manual work or data silos.
Connect OnSync with thousands of apps -- CRMs, Google Sheets, task tools, and more -- to automate your operations and reporting.
Bring customer and order context into your conversations to support e-commerce workflows more easily.
Move from chat context to services, staff, availability, and appointment follow-up without starting from scratch.
Connect Google Calendar availability with the booking schedule used by your team.
Set business hours, advance booking limits, approvals, reminders, and cancellation rules.
Configure services, durations, staff assignments, and guest booking options.
Keep booking source labels and appointment follow-up connected to the customer conversation.
Business Name
Online | AI Assistant
Authorize WhatsApp Business API plus Instagram, Facebook Messenger, and Telegram so every chat syncs into OnSync instantly.
Upload FAQs, documents, websites, and company context so automated answers follow your business knowledge.
Add sales and support reps, define routing rules, and keep ownership crystal clear in the shared inbox.
Build workflows that score leads, auto-assign chats, and trigger reminders when customers go quiet.
Preview AI responses, test human handoffs, and review channel settings with a guided checklist before launch.
Push conversations and contacts to your CRM via Zapier, webhooks, or the API for end-to-end reporting.
Respond faster, qualify leads, and keep follow-ups consistent across platforms.
Handle higher message volume with clear ownership, faster resolution, and better context.
Manage pre-sales questions, order updates, and post-purchase support from one inbox.
Manage multiple clients and conversations with structure and repeatable workflows.
Pick the plan that grows with your pipeline. Every subscription starts with a 3-day free trial.
Run your core messaging workspace.
Turn conversations into customers.
Automate replies, bookings, and workflows.
Shared inbox, AI handoff, booking, and workflow tools in one workspace. View detailed pricing
OnSync plugs into the WhatsApp Business API plus Instagram DM, Facebook Messenger, and Telegram so every message lands in one AI inbox with shared context, SLAs, and routing rules.
Yes. Assignments, roles, and internal notes keep ownership clear, prevent double replies, and give managers visibility into every WhatsApp, Instagram, Facebook, and Telegram chat.
OnSync can answer from approved knowledge sources, gather lead context, route chats to a teammate, and trigger follow-up workflows. You control availability, confidence settings, escalation rules, and human handoff.
Yes. OnSync's In-Chat Booking works across WhatsApp, Instagram, and Telegram. Customers can view services, check availability, and confirm appointments without ever leaving the chat.
Absolutely. You choose which intents the AI handles, require approvals for certain replies, and let agents take over instantly with a full transcript of the automated conversation.
Every subscription starts with a free 3-day trial. Create the workspace, connect the channels you use, invite teammates, and test AI and handoff settings before going live.
Yes. Zapier, webhooks, and the API push every conversation, contact, or event into your CRM today — with native Shopify and other integrations coming soon.
Still have questions? Contact our team
Stop switching apps and start running conversations as a team -- with one inbox, AI agents, campaigns, contacts, and workflows.