Bring customer DMs, sales questions, support requests, and technical handoffs into one workspace where your team can assign conversations, see history, add notes, and reply with context.
OnSync Workspace
What it is
Customers may ask about a product on Instagram, follow up on WhatsApp, then need help from sales, support, or a technical teammate. OnSync gives your team one shared conversation history with ownership, notes, search, unread tracking, and chatbot pause or resume when a human needs to step in.
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Teams managing WhatsApp Business and Instagram Business side by side
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Sales, support, and technical teams that need clean handoffs
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Managers replacing phone sharing, shared passwords, or scattered coordination
WhatsApp and Instagram are the main focus of this page because many teams manage sales and support there every day.
Manage WhatsApp Business and Instagram Business conversations from a shared team view instead of separate personal inboxes.
OnSync can also support channels such as Telegram Bot, X Direct Messages, and Facebook Messenger depending on your workspace setup.
Use channel filtering, unread tracking, search, status, priority, assignment, notes, and archiving to keep conversations organized.
Sales, support, and technical teams should not need screenshots, forwarded messages, or shared passwords to understand the same customer.
A customer can ask on Instagram, follow up on WhatsApp, and leave the next teammate guessing what already happened.
Multiple coordinators may watch the same chat, but nobody knows who should reply or whether someone already handled it.
Sales, support, and technical teammates lose time when context lives in private chats, screenshots, or memory.
Where this fits
Give coordinators and agents one place to filter channels, track unread chats, search history, and see who owns each conversation.
Built for teams handling shared customer conversations
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Keep ownership visible so everyone knows who is responsible for the customer and what status the conversation is in.
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Give teammates access to the same customer thread, profile context, search, and past messages before they reply.
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Add internal context without sending it to the customer, so the next teammate understands the issue quickly.
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Move from automated replies to a human response when a conversation becomes a sales, support, or technical question.
Respond to product questions, pricing inquiries, and inbound leads without losing who owns the conversation.
Move a customer from first response to the right specialist with notes and full context visible.
Let multiple teammates work from the same inbox with unread tracking, status, priority, and assignment.
Use channel filtering, search, quick replies, and archiving to keep growing message volume manageable.
The goal is simple: fewer missed messages, fewer duplicate replies, and clearer handoffs between the people responsible for helping each customer.
Related resources
Yes. OnSync brings WhatsApp and Instagram conversations into one shared team inbox so coordinators can see the same customer history, assign ownership, and avoid duplicate replies. Teams can filter by channel, track unread conversations, use notes, and keep handoffs visible.
Yes. OnSync helps different teams work from the same conversation view instead of separate personal inboxes. Sales can see earlier questions, support can add internal notes, and technical teammates can step in with context when needed.
No. WhatsApp and Instagram are the focus of this page because they are common channels for sales and support conversations. OnSync can also support other connected channels such as Telegram Bot, X Direct Messages, and Facebook Messenger depending on your workspace setup.
A shared inbox helps by making ownership and conversation status visible. In OnSync, teams can assign chats, track unread messages, mark conversation status, and use internal notes so everyone knows who is handling the customer.
Yes. OnSync supports chatbot pause and resume, so your team can take over when a customer needs a human response. This is useful when a conversation moves from simple automation to a sales, support, or technical question.
OnSync gives your team a shared view of customer conversations, with search and customer profile context to help teammates understand what happened before replying. This reduces the need to forward screenshots or ask another teammate for background.
Bring customer messages, ownership, notes, and chatbot handoffs into one workspace your team can actually follow.