Privacy Policy

Last updated: March 12, 2024

Introduction

At OnSync, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

Information We Collect

Personal Information

  • Account information (name, email address, business details)
  • WhatsApp Business account information
  • Contact information of your team members
  • Payment and billing information
  • Communication preferences

Business Information

  • WhatsApp conversation data and metadata
  • Customer contact information
  • Message templates and automated responses
  • Usage statistics and analytics
  • Integration settings and configurations

How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Process your WhatsApp Business communications
  • Manage your account and subscription
  • Send administrative information and service updates
  • Improve our platform and user experience
  • Analyze usage patterns and optimize performance
  • Comply with legal obligations
  • Prevent fraud and abuse

WhatsApp Business Integration

When you connect your WhatsApp Business account, we:

  • Access and process your WhatsApp Business messages and media
  • Store conversation history and contact information
  • Manage message templates and automated responses
  • Handle customer interactions and support requests

We comply with WhatsApp Business API terms of service and Meta's data privacy requirements.

Data Protection and Security

We implement comprehensive security measures to protect your data:

  • End-to-end encryption for sensitive data
  • Regular security audits and penetration testing
  • Secure, SOC 2 compliant data centers
  • Access controls and activity monitoring
  • Regular backups and disaster recovery procedures
  • Employee security training and compliance

Data Retention and Deletion

We retain your information for as long as your account is active or as needed to provide services. You can request data deletion by contacting our support team. Note that some information may be retained for legal or business purposes.

Facebook Data Collection and Processing

We use Facebook services to improve our marketing effectiveness and user experience:

Facebook Pixel

We use Facebook Pixel to collect information about how you use our website, including:

  • Pages viewed and actions taken on our website
  • Browser and device information
  • Your interaction with our ads on Facebook
  • Conversion events (sign-ups, purchases, etc.)

Facebook Conversions API

We also share data with Facebook through their Conversions API for:

  • Improving ad targeting and measurement
  • Tracking conversions and business outcomes
  • Creating custom audiences for advertising
  • Measuring return on advertising spend

Data Shared with Meta/Facebook

Information we may share includes:

  • Hashed email addresses and phone numbers
  • IP addresses and user agent information
  • Website activity and conversion events
  • Custom event data for business intelligence

You can learn more about Facebook's data practices in their Privacy Policy and control your Facebook ad preferences through your Ad Preferences.

Third-Party Services

We may use third-party services for:

  • Payment processing (Stripe)
  • Analytics and performance monitoring (Google Analytics)
  • Marketing and advertising (Facebook/Meta, Google Ads)
  • Customer support tools (Intercom, Zendesk)
  • Cloud infrastructure (AWS/Google Cloud)
  • Authentication services (Clerk)

These services have their own privacy policies and data handling practices.

Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request data deletion
  • Opt-out of marketing communications
  • Export your data
  • Withdraw consent for data processing

International Data Transfers

Your information may be transferred and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.

Children's Privacy

Our services are not intended for users under 18. We do not knowingly collect information from children.

Changes to Privacy Policy

We may update this policy periodically. We will notify you of significant changes via email or platform notifications.

Contact Us

For privacy-related questions or concerns, contact us at:

  • Email: info@onsync.co
  • Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA

Compliance

We comply with applicable data protection laws including GDPR, CCPA, and other regional privacy regulations.