Quick Answer
WhatsApp cart recovery pairs your ecommerce platform (Shopify, WooCommerce, Magento) with OnSync. As soon as a cart is abandoned, OnSync sends template reminders, personalises incentives, and routes replies to human concierges—recovering up to 38% of lost revenue.
Key Points
- Use WhatsApp Business API templates for reminders within 1 hour, 12 hours, and 48 hours.
- Include dynamic cart items, payment links, and optional incentives.
- Route high-value carts to sales associates who can answer questions and close live.
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Ecommerce
Abandoned Cart Recovery via WhatsApp
Recover up to 38% of abandoned carts with compliant WhatsApp reminders, incentives, and concierge handoffs powered by OnSync.
OnSync Ecommerce Lab
2025-12-24
9 min read
Recommended WhatsApp Reminder Cadence
1 hour
Friendly reminder with cart contents + fast checkout link.
12 hours
Address common objections (shipping, size) and add small incentive.
48 hours
Final reminder, offer concierge chat or switch to WhatsApp voice for high-value carts.
Incentives That Actually Work
Free shipping
+11% recovery lift
Limited-time bonus item
+9% lift for beauty + apparel
Loyalty points boost
+6% lift with zero margin impact
KPIs to Track
Recovered revenue
38% max (median 24%)
Average response time
60 seconds (vs email hours)
Manual effort saved
14 hours/week per associate
Ready to Get Started?
Transform your business communication with OnSync's powerful WhatsApp automation platform.