Quick Answer
SMEs need support software that handles WhatsApp, Instagram, Facebook, SMS, chat, and email without forcing seat upgrades. OnSync bundles shared inbox, AI, automation, and governance in one plan—no add-ons—so growing teams get enterprise capabilities at SME budgets.
Key Points
- Look for omnichannel support out of the box—not just email tickets.
- AI + automation should be included, not priced per reply.
- SMEs need compliance (audit logs, roles) even without huge budgets.
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Customer Support
Best Customer Support Software for SMEs (2025)
Scorecard comparing SME-friendly support platforms and explaining why OnSync delivers omnichannel + AI without enterprise pricing.
OnSync Research Team
2025-12-24
11 min read
Comparison Snapshot
| Platform | Omnichannel | AI & Automation | All-in price | Compliance |
|---|---|---|---|---|
| OnSync | WhatsApp, IG, FB, SMS, email, chat included | Unlimited AI + automation bundled | $89 seat w/ channels | SSO, RBAC, audit logs |
| Zendesk | Add-ons for WhatsApp/social | Add-on | $115+ w/ channels + AI | Enterprise tiers only |
| Intercom | Requires add-ons for WhatsApp/SMS | Usage-based | $120+ w/ automation | Limited controls |
| Respond.io | Strong WhatsApp focus | Limited native AI | $79 seat + add-ons | Basic role control |
Why SMEs Choose OnSync
Omnichannel ready
Operate WhatsApp + social with the same SLA timers as email.
AI included
Draft, summarize, translate, and auto-tag every ticket at no extra cost.
SME-friendly integrations
Click-to-connect CRM, commerce, and billing apps without engineers.
Governance
Role-based permissions, audit logs, and redaction keep SMEs compliant.
Ready to Get Started?
Transform your business communication with OnSync's powerful WhatsApp automation platform.