Inside OnSync Automation Studio, pick your starting trigger: Story replies, keyword DMs (like “pricing”), quick-reply buttons, or mentions. Each trigger automatically tags the conversation and enters it into the flow.

• Example: Story reaction that includes 🔥 or ❤️.
• Example: Keyword “catalog” after a Reels comment.

Drag-and-drop “Send Message,” “Collect Input,” “Wait,” and “Branch” blocks. Each block has Instagram-ready templates so you can personalize copy, media, and buttons.

Pro tip: Use OnSync’s catalog template to showcase products with carousel responses and capture orders directly in the DM.

OnSync AI can summarize long voice notes, translate replies, and suggest personalized follow-ups. Smart Triggers ensure every new DM receives an instant acknowledgment that matches Instagram’s response-time requirements.

• Auto-acknowledge: “Thanks for reaching out! Our team will reply within 5 minutes.”
• AI suggestion: “Hey Sarah! We ship worldwide—want me to send the catalog?”

Add “Assign Owner” and “Notify Team” actions so sales or support can take over instantly. OnSync keeps every bot step, human note, and SLA timer in the same thread.

Use case: If a customer taps “Book Consultation,” auto-create a task, notify a rep, and escalate to live chat within the same DM.