Connect WhatsApp Business to OnSync, drag your automation blocks, and let AI handle replies, routing, and SLAs—all without touching code.
WhatsApp is the primary channel for customer service and commerce across LATAM, MENAT, and APAC. With OnSync, you can design conversational bots that greet customers, answer FAQs, collect data, and escalate complex cases—without engineering support. Here is the exact workflow we use to launch bots in under 45 minutes.
Customers expect instant replies and verified templates. WhatsApp Business Platform (BSP) fees reward fast responses and penalize slow ones. Bots let you acknowledge every message, gather data, and comply with Meta policies—all while keeping humans focused on high-value conversations.
Choose between inbound session messages, template broadcasts, catalog clicks, or webhook events (orders, CRM updates). OnSync tags the conversation automatically so reporting stays accurate.
Drag “Send Template,” “Ask for Input,” “Wait,” “Branch by Keyword,” and “Assign Owner.” Each block is pre-configured with WhatsApp-specific settings so you do not violate policy.
Tip: Use media templates (PDF, image, location) to deliver menus, invoices, or branch addresses.
Let AI summarize voice notes, detect sentiment, and suggest personalized follow-ups. Smart Triggers auto-acknowledge every new session, keeping your “First Response” SLA under 2 minutes.
Create branches for VIPs, returning customers, or urgent requests. Assign owners, update CRM records, and push notifications to Slack/Teams directly from OnSync.
Test with your own WhatsApp account, review logs, then publish. You can adjust branches live without downtime—OnSync keeps version history for compliance.
See how many customers finish the flow, then improve message copy or branching.
Track which templates drive replies or purchases to optimize future campaigns.
Monitor handoffs to humans and ensure Smart Triggers keep SLA breaches below your threshold.
The fastest-growing WhatsApp teams treat automation as a first-class channel. With OnSync, you can launch compliant bots, personalize every path, and keep humans in the loop—all through a no-code builder tied to your shared inbox.
Ready to ship your bot? Start an OnSync trial or book a workshop with our automation architects.
We build WhatsApp bots for ecommerce, financial services, logistics, and education. Bring your use case and we’ll sketch the flow, templates, and automations with your data live.
Book a strategy sessionConnect your BSP, choose templates, and let OnSync Smart Triggers keep every customer acknowledged day and night.