Choose between inbound session messages, template broadcasts, catalog clicks, or webhook events (orders, CRM updates). OnSync tags the conversation automatically so reporting stays accurate.

• “WELCOME_PROMO” template for new sign-ups.
• “SUPPORT_CASE” template for order or ticket numbers.

Drag “Send Template,” “Ask for Input,” “Wait,” “Branch by Keyword,” and “Assign Owner.” Each block is pre-configured with WhatsApp-specific settings so you do not violate policy.

Tip: Use media templates (PDF, image, location) to deliver menus, invoices, or branch addresses.

Let AI summarize voice notes, detect sentiment, and suggest personalized follow-ups. Smart Triggers auto-acknowledge every new session, keeping your “First Response” SLA under 2 minutes.

• Auto reply: “Thanks for your message! I’m confirming your order number next.”
• AI suggestion: “Hello Ahmed, your package #1234 arrives tomorrow. Need a delivery change?”

Create branches for VIPs, returning customers, or urgent requests. Assign owners, update CRM records, and push notifications to Slack/Teams directly from OnSync.