Quick Answer
Migrating to OnSync from Intercom, Zendesk, or HubSpot takes just 48 hours with our guided migration process. We handle data transfer, team training, and ensure zero downtime. Most businesses save 60% on costs while gaining WhatsApp Business API access and superior multi-channel capabilities.
Key Points
- Complete migration in 48 hours with zero downtime
- Free data migration assistance for teams over 5 users
- Save 60% compared to Intercom, Zendesk, or HubSpot
- Keep all conversation history and customer data
- Get WhatsApp Business API access included
- Dedicated migration specialist assigned to your account
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Migration Guide
How to Migrate from Intercom, Zendesk, or HubSpot to OnSync: Complete Migration Guide 2025
Ready to save 60% on customer service costs while upgrading your capabilities? This comprehensive guide walks you through migrating from Intercom, Zendesk, HubSpot, or any other platform to OnSync with zero downtime and complete data preservation.
OnSync Migration Team
August 12, 2025
12 min read
Why 2,000+ Businesses Switched to OnSync in 2025
60-70%
Average Cost Savings
48 hrs
Migration Time
Zero
Downtime
Native WhatsApp Business API Included
Unlike Intercom or Zendesk that charge extra for WhatsApp, OnSync includes full WhatsApp Business API access in all plans.
True Multi-Channel at No Extra Cost
Connect WhatsApp, Facebook, Instagram, Telegram, and web chat without paying for each channel separately.
AI-Powered Features Without AI Pricing
Get GPT-4 powered chatbots, smart routing, and sentiment analysis included, not as expensive add-ons.
Platform-Specific Migration Guides
Migrating from Intercom to OnSync
What You'll Save:
- • 65% reduction in monthly costs
- • No per-resolution pricing
- • No extra charges for WhatsApp
- • Free team collaboration features
What You'll Gain:
- • Native WhatsApp Business API
- • Unlimited chatbot conversations
- • Built-in team inbox
- • Advanced automation builder
Migration Tip: Export your Intercom data via Settings → Your workspace → Data management → Export data. OnSync can import conversations, contacts, and custom attributes directly.
Migrating from Zendesk to OnSync
What You'll Save:
- • 70% lower costs for similar features
- • No separate Chat/Support/Sell products
- • Everything in one unified platform
- • No hidden implementation costs
What You'll Gain:
- • Integrated messaging channels
- • Modern, intuitive interface
- • Faster response times
- • Better mobile experience
Migration Tip: Use Zendesk's API to export tickets and contacts. OnSync's migration tool maps Zendesk fields automatically and preserves all ticket history.
Migrating from HubSpot to OnSync
What You'll Save:
- • 60% cost reduction on Service Hub
- • No per-seat pricing limits
- • All features in base plan
- • No annual commitment required
What You'll Gain:
- • Specialized messaging features
- • WhatsApp-first approach
- • Simpler, focused platform
- • Faster implementation
Migration Tip: Export contacts and conversations from HubSpot via Settings → Data Management → Export. OnSync maintains all contact properties and conversation threads.
Complete Migration Process: Step-by-Step
Phase 1: Pre-Migration (Day 1)
1. Audit Current Setup
- • Document active channels and integrations
- • List automation rules and workflows
- • Note team structure and permissions
- • Identify custom fields and tags
2. Prepare Your Data
- • Export conversations (last 6-12 months)
- • Export customer/contact database
- • Export templates and canned responses
- • Backup automation rules
Phase 2: Migration Setup (Day 1-2)
3. OnSync Account Setup
- • Create OnSync account
- • Configure workspace settings
- • Set up team members and roles
- • Configure security settings
4. Data Import
- • Import contacts and segments
- • Import conversation history
- • Set up custom fields
- • Configure tags and labels
Phase 3: Channel Configuration (Day 2)
5. Connect Channels
- • Connect WhatsApp Business API
- • Link Facebook & Instagram
- • Set up web chat widget
- • Configure email channel
6. Test & Verify
- • Send test messages on each channel
- • Verify message routing
- • Test team assignments
- • Confirm data integrity
Phase 4: Go Live (Day 2-3)
7. Team Training
- • Conduct team training session
- • Share quick reference guides
- • Set up practice scenarios
- • Address team questions
8. Switch Over
- • Update channel webhooks
- • Redirect customer touchpoints
- • Monitor first conversations
- • Fine-tune as needed
Real Cost Comparison: OnSync vs Competitors
| Feature/Platform | OnSync | Intercom | Zendesk | HubSpot |
|---|---|---|---|---|
| 5 Agents Pricing | $145/mo | $499/mo | $425/mo | $450/mo |
| 10 Agents Pricing | $129/mo | $999/mo | $850/mo | $900/mo |
| WhatsApp Business API | ✅ Included | +$99/mo | +$89/mo | Not Available |
| AI Chatbot | ✅ Included | +$99/mo | +$150/mo | +$500/mo |
| Multi-Channel | ✅ All Included | Limited | Add-ons Required | Limited |
| Annual Savings (10 agents) | $3,480 | -$8,508 | -$6,720 | -$7,320 |
💰 ROI Calculator: A 10-person support team switching from Intercom to OnSync saves $8,508/year (70% reduction) while gaining more features and channels.
Migration Checklist
Before Migration:
During Migration:
After Migration:
Migration Success Stories
EC
E-Commerce Store
Switched from Intercom
"We migrated 50,000 conversations and 10,000 contacts in just 24 hours. Now we're saving $800/month and our response time improved by 60% with WhatsApp integration."
70% cost reduction24hr migration
SA
SaaS Company
Switched from Zendesk
"OnSync's migration team handled everything. We switched our 15-person support team over a weekend with zero downtime. The unified inbox is so much better than Zendesk's separate products."
$1,200/mo savingsZero downtime
Get Free Migration Assistance
Teams with 5+ agents get dedicated migration support at no extra cost. We handle the entire process for you.
Data Transfer
Team Training
Zero Downtime
48hr Migration
Technical Migration Resources
Migration Guide PDF
Complete 20-page technical guide with screenshots and code examples.
Download Guide →Ready to Switch to OnSync?
Start your free 3-day trial and get migration assistance from our expert team.