Quick Answer
OnSync enables complete multi-channel messaging setup in just 10 minutes. Connect WhatsApp Business API, Facebook Messenger, Instagram DM, Telegram, and web chat through our streamlined wizard. No technical expertise required - our platform handles all API configurations automatically.
Key Points
- Complete setup in 10 minutes or less
- One-click WhatsApp Business API activation
- Automatic Facebook & Instagram connection
- Instant Telegram bot creation
- Pre-configured web chat widget
- No coding or technical skills required
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Setup Guide
How to Set Up Multi-Channel Messaging in 10 Minutes with OnSync
Transform your customer communication in just 10 minutes. This step-by-step guide shows you exactly how to connect WhatsApp Business, Facebook, Instagram, Telegram, and web chat to create a powerful unified messaging system with OnSync.
OnSync Setup Team
August 12, 2025
8 min read
10
The 10-Minute Setup Promise
We've helped over 2,000 businesses set up multi-channel messaging. Our streamlined process gets you from signup to receiving your first customer message in just 10 minutes.
0-2 min
Account Creation
2-5 min
Channel Connections
5-8 min
Team Setup
8-10 min
Testing & Live
Complete Step-by-Step Setup Guide
1
Create Your OnSync Account (0-2 minutes)
- Go to onsync.co/signup
Click "Start Free Trial" - no credit card required
- Enter basic information
Name, email, company name, team size
- Choose your plan
Select based on team size (you can change later)
- Access your dashboard
You're in! The setup wizard starts automatically
💡 Pro Tip: Use Google Sign-In to save 30 seconds and automatically populate your information.
2
Connect WhatsApp Business (2-3 minutes)
- Click "Connect WhatsApp Business"
The big green button in your dashboard
- Log in with Facebook
Use your Facebook Business account credentials
- Select or create WhatsApp Business profile
OnSync guides you through profile creation if needed
- Verify your phone number
Enter the code sent via SMS or voice call
- Done! WhatsApp is connected
OnSync handles all API configuration automatically
✅ What OnSync Does For You:
• Configures webhooks automatically
• Sets up message templates
• Handles API authentication
• Manages rate limits
📱 Mobile Users:
You can complete this entire process on your phone. OnSync's mobile-optimized setup works perfectly on all devices.
3
Add Facebook & Instagram (1-2 minutes)
- Click "Add More Channels"
Since you're already logged into Facebook, this is super fast
- Select Facebook Pages
Choose which pages you want to manage (you can add more later)
- Enable Instagram (if connected to Facebook)
If your Instagram is linked to Facebook, it connects automatically
- Grant permissions
OnSync only requests necessary permissions for messaging
🎯 One-Click Magic: Because you already connected Facebook for WhatsApp, adding Facebook Messenger and Instagram takes just one click. OnSync uses the same authentication.
4
Create Telegram Bot (1 minute)
- Click "Connect Telegram"
OnSync opens the Telegram bot creation wizard
- Choose a bot name
E.g., "YourBusiness_bot" - must end with "bot"
- OnSync creates the bot
We handle BotFather communication automatically
- Get your bot link
Share t.me/YourBusiness_bot with customers
🤖 No BotFather Hassle: OnSync automates the entire BotFather process. You don't need to know any Telegram bot commands or API tokens.
5
Install Web Chat Widget (1 minute)
- Go to "Web Chat" in channels
Click customize to match your brand colors
- Customize appearance (optional)
Position, colors, welcome message, avatar
- Copy the code snippet
One line of code, automatically generated
- Paste before </body> tag
Works with any website platform
<!-- OnSync Chat Widget -->
<script src="https://widget.onsync.co/v1/chat.js"data-key="YOUR_UNIQUE_KEY"
data-position="bottom-right">
</script>
Works with WordPress, Shopify, Wix, etc.
Loads async, won't slow your site
Mobile-optimized automatically
6
Configure Team Settings (2 minutes)
Quick Team Setup:
Add Team Members
- • Enter email addresses
- • Assign roles (Admin/Agent/Viewer)
- • Set channel permissions
- • They get instant invites
Set Working Hours
- • Choose timezone
- • Set business hours
- • Configure away messages
- • Holiday settings (optional)
Create Welcome Message:
"Hi! Thanks for reaching out to [Your Business]. We typically respond within 5 minutes during business hours. How can we help you today?"
This message auto-sends to new conversations
âš¡ Quick Start: You can skip detailed configuration and add team members later. The defaults work great for most businesses.
7
Test & Go Live (1 minute)
Quick Testing Checklist:
🎉 Congratulations! You're Live!
Your multi-channel messaging system is now active. All customer messages from WhatsApp, Facebook, Instagram, Telegram, and your website will appear in your OnSync unified inbox.
Setup Time for Different Business Types
Small Business / Startup
Account setup:1 min
WhatsApp + Web chat:3 min
Basic configuration:2 min
Testing:1 min
Total time:7 minutes
E-commerce Store
Account setup:1 min
All channels:5 min
Order notifications:2 min
Testing:2 min
Total time:10 minutes
Agency / Multiple Clients
Account setup:2 min
Multi-workspace:3 min
First client setup:5 min
Templates & automation:5 min
Total time:15 minutes
Enterprise (50+ agents)
Account & SSO:5 min
Channel setup:5 min
Team structure:10 min
Workflows & routing:10 min
Total time:30 minutes
Quick Troubleshooting Guide
WhatsApp verification is taking too long
Most verifications complete instantly. If it's taking longer:
- Ensure your Facebook Business account is verified
- Check that your business category is correctly set
- Try using a different phone number for verification
- Contact our support team for manual verification assistance
Facebook pages not showing up
If your Facebook pages aren't appearing:
- Ensure you're an admin of the Facebook page
- Check that messaging is enabled on the page
- Log out and log back into Facebook
- Grant all requested permissions when prompted
Web chat widget not appearing
If the widget isn't showing on your website:
- Verify the code is placed before the </body> tag
- Check for JavaScript errors in browser console
- Ensure your domain is whitelisted in OnSync settings
- Try clearing your browser cache
- Test in incognito/private browsing mode
Messages not appearing in unified inbox
If messages aren't showing up:
- Refresh your browser (Ctrl/Cmd + R)
- Check your internet connection
- Verify channel connection status in settings
- Ensure you have the correct permissions
- Contact support if issue persists
After Setup: Powerful Features to Explore
Our 10-Minute Setup Guarantee
If you can't complete the basic setup in 10 minutes, we'll do it for you – FREE.
2,147
Businesses set up
8.3 min
Average setup time
98%
First-try success rate
Ready to Get Started?
Set up your multi-channel messaging system in the next 10 minutes.