Routing automation listens to every WhatsApp, Instagram, Facebook, SMS, and web chat lead, scores them, and assigns them to the right pod instantly. OnSync handles skills-based routing, territories, ownership, and SLA tracking so managers never wonder where a message went.
Stop juggling spreadsheets to assign leads. Build a unified routing engine across WhatsApp, Instagram, SMS, and email.
Route Instagram sales DMs to social commerce pod; WhatsApp support to CX pod.
Tag leads via AI detection, then route to regional pods with compliance guardrails.
High-value carts go to senior reps or concierge squads; long-tail leads stay automated.
Existing accounts go to CSM, net-new leads to SDR, renewals to account managers.
Rotate within a language pod while reserving VIP accounts for senior reps.
AI tags “pricing” or “support” intent, then routes to sales or CX instantly.
Use CRM ownership + territory to send customers to their existing rep.
92% coverage with alerts
1.3 (down from 4 manual handoffs)
Balanced across pods within 5%
Transform your business communication with OnSync's powerful WhatsApp automation platform.