Quick Answer
OnSync plugs directly into Shopify, WooCommerce, or Magento, letting you launch guided selling quizzes, cart rescue ladders, and VIP drops on WhatsApp while syncing orders, payments, and attribution back to your stack.
Key Points
- Four proven automations recover abandoned carts and boost AOV with no engineering lift.
- Real-time product, inventory, and fulfillment data is available in every chat so agents never tab switch.
- Revenue dashboards tie WhatsApp orders to campaigns, making it easy to scale budgets confidently.
- Governance tools protect quality scores and enforce consent so growth never risks compliance.
Chat Commerce Conversion Engine: Drive 34% More Ecommerce Revenue with OnSync
Deploy guided selling, cart recovery, launch drops, and retention automations on WhatsApp using OnSync’s ecommerce toolkit.
Impact Snapshot
34% revenue lift
from automated cart recovery and replenishment nudges in the first 30 days
19x ROI
average return vs. SMS spend because WhatsApp templates support media + payments
7 minute resolution
median time to solve service tickets when OnSync surfaces order data inside the thread
Automations that print revenue
Guided Selling Quiz
Ask 3-5 lifestyle questions, recommend a SKU bundle, and drop one-click checkout links or payment requests.
Driven uplift: +22% add-to-cart rate
Cart Rescue Ladder
Trigger 3 touch sequence across 2 hours with social proof, bundle swap suggestions, and split-pay offers.
Driven uplift: 46% recoveries vs. 9% with email only
Drop + VIP Waitlist
Collect opt-ins, preview the drop, assign priority windows, and allow top buyers to buy directly in the chat.
Driven uplift: 3.4x launch day revenue
Offer Architecture
- Pair urgency (drops, waitlists, timers) with personal stylists or product experts.
- Always anchor value with UGC or short video replies; OnSync templates support media.
- Route repeat buyers straight to payment links powered by your PSP of choice.
Customer Lifetime System
Smart replenishment
Detect purchase frequency and send proactive reminders or automate recurring invoices so shoppers never run out.
Brands selling consumables add 18% subscription revenue in 60 days.
Experience center
Pull order status, shipping ETAs, and loyalty balance into every thread so agents answer with context in seconds.
Customer satisfaction improves to 4.9/5 when responses include real-time tracking info.
Advocate engine
Use OnSync surveys to capture NPS, then fork promoters into referral flows with auto-generated coupons.
Promoter flows bring 14% of net new customers with zero acquisition cost.
Zero-to-live Checklist
- Map order + customer fields from Shopify/WooCommerce to OnSync attributes.
- Pre-build the top five template variations (promo, order update, restock, loyalty, care).
- Decide escalation rules for when to switch from automation to agent.
- Create UTM schema for every WhatsApp CTA so ads + email teams see revenue attribution.
- Set up billing guardrails so credits are automatically topped up before big promotions.
Revenue Attribution Framework
| Channel | Primary Goal | OnSync Data Point |
|---|---|---|
| WhatsApp Automations | Net-new orders | Template + UTM level revenue |
| Live agents | CSAT & LTV | Resolution time + upsell per ticket |
| Email/SMS assists | Retargeting efficiency | Shared attribution IDs |
| Paid Social | List growth | Opt-in rate + purchase windows |
Scripts That Sell (Copy & Paste)
Cart Rescue—Touch #2
“Still thinking it over? Two fun facts: {name}, 142 people grabbed this set this week and we just unlocked same-day delivery in your city. Tap here to finish your order with free express shipping 👉 {payment_link}"
VIP Drop Waitlist
“Heads up: your waitlist spot has been upgraded to Priority Window A. You have 60 minutes to shop before this colorway goes public. Reply “GO” and I’ll reserve your size instantly.”
Launch a Chat Commerce Sprint
Bring us your store data and top products. We’ll help you build conversion-ready automations and show the revenue dashboard stakeholders care about.