Quick Answer
OnSync Native Booking adds native WhatsApp/Instagram/Telegram list messages and buttons to your AI Agent so customers select a service, choose a date inside a 7-day smart calendar, pick a time window, and receive instant confirmation without leaving the chat. Behind the scenes the same workflow updates your calendar, assigns staff, and schedules reminders automatically.
Key Points
- 100% in-chat experience: no external links, just WhatsApp List Messages, reply buttons, and Telegram menus.
- Automated 24h + 1h reminders plus a Send Reminder Now button shrink no-shows without extra SMS spend.
- Visual drag-and-drop calendar, two-way Google Calendar sync, and timezone logic keep global teams aligned.
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Product Update
OnSync Native Booking: Feature Highlight (30-Second In-Chat Scheduling)
Stop sending prospects to external forms. Native Booking keeps service selection, calendars, reminders, and confirmations inside WhatsApp, Instagram, and Telegram so your AI Agent can close appointments in 30 seconds.
OnSync Product Marketing
2026-01-09
12 min read
The pitch
Stop sending customers to external links. Let them book their next appointment directly inside WhatsApp, Instagram, and Telegram.
Native Booking upgrades the OnSync AI Agent from a "help desk" to a sales closer. The entire experience stays inside the chat: customers tap through curated menus, confirm a time in under 30 seconds, and receive the checkmark confirmation message with zero redirects or password resets.
Stop sending customers to external links.
0 redirects100% in-chat
The AI Agent presents WhatsApp List Messages, Instagram quick replies, and Telegram menus so buyers pick a service without leaving the app.
Feels like a premium app, not a clunky bot.
Lists + ButtonsInteractive UI
Native components carry prices, durations, and thumbnails so browsing your menu feels guided and trustworthy.
Morning, afternoon, evening windows.
<30s flowSmart scheduling
A 7-day rolling calendar filters out unavailable slots and groups time windows to prevent overwhelming customers.
Sends the checkmark message automatically.
1 tap recapInstant confirmation
Appointments are summarized with service, staff, location, and an Add to Calendar link in the same chat.
The "no-friction" customer experience
Every tap happens inside the messaging thread, so there is nothing to load, no tabs to abandon, and no portal passwords to reset. WhatsApp List Messages carry your full service catalog, Instagram quick replies segment intent, and Telegram buttons trigger the same AI logic. The result: conversations feel like a high-end native app while reducing purchase anxiety.
The flow
1
Select Service
Customers browse a structured catalog with prices and durations pulled directly from the OnSync Service Library.
2
Pick Date
A smart calendar shows the next 7 days and disables slots the moment another customer claims them.
3
Choose Time
Morning, Afternoon, and Evening windows roll up the best-fit times so nobody scrolls through endless timestamps.
4
Instant checkmark confirmation
OnSync fires the "Confirmed" message with a checkmark, payment instructions, and reminder schedule as soon as the chat wraps.
Automated retention with native reminders
Reminders are the easiest way to keep show-up rates high. Because they arrive inside the same chat the customer already trusts, teams report materially lower no-show rates than email campaigns. Everything is logged on the booking timeline so you know exactly who was reminded and when.
Native reminder cadence
Schedule WhatsApp or Telegram nudges 24 hours and 1 hour before the visit so reminders land where the conversation started.
-32% no-shows vs email
Manual "Send Reminder Now"
Agents click a dashboard button to re-send the reminder template with the latest details whenever a customer calls or requests a change.
Logged in the timeline
Attendance analytics
Track reminder delivery, reads, and arrivals across channels to prove native messaging beats SMS costs every week.
Turnout +18 pts
Professional business management built in
Operations teams get a beautiful OnSync dashboard with full control. Drag bookings between teammates, override "Any Available" logic, trigger escalations, or see the entire Week or Month view before approving new campaigns.
Visual calendar
Drag-and-drop Day, Week, or Month views keep revenue teams aligned on every booking slot.
"Any Available" staff logic
Route appointments to the next open teammate or override assignments manually for VIP customers.
Two-way Google Calendar sync
Push confirmed bookings to personal calendars instantly and respect busy/free data to avoid double-booking.
Global ready
Timezone intelligence lets a business in Dubai accept a booking from New York and show the correct local time to each side automatically.
Marketing benefits: the "why" behind Native Booking
Booking is no longer a separate funnel. You remove the #1 drop-off step, deliver reminders for free, and show the market that your brand leads with modern messaging.
Higher conversion
Removing the "Click this link to book" step eliminates the top dropout point in messaging funnels.
Avg +27% DM-to-booking
Zero-cost reminders
Reminders ride on the same Meta/Telegram conversation so there is no extra SMS carrier fee.
$0 reminder spend
Modern brand perception
Offering native booking signals that your business invested in the experience—prospects feel like they are talking to a technology leader.
+9 CSAT points (beta)
Summary for the team
We turned our AI Agent from a "help desk" into a "sales closer." It can now answer questions AND close the appointment in a single conversation that takes less than 30 seconds.
Native Booking gives every inbound conversation a destination. Instead of waiting on humans to send links or track spreadsheets, you can prove revenue impact from messaging, reduce operational chaos, and deliver an experience customers rave about.
Let customers book inside WhatsApp
Enable Native Booking to convert every DM into a confirmed appointment with reminders and analytics baked in.