OnSync’s shared inbox handles WhatsApp, Instagram, Facebook, Telegram, SMS, email, live chat, and even voice drop callbacks. Automation and AI layer on top, so every channel honors the same SLA and data standards.
Unify every customer-facing channel with one set of automations, analytics, and collaboration safeguards.
Route Cloud API and on-prem BSP numbers alongside carrier messaging.
Bring executive and support mailboxes into the same queue as live web chat.
Instagram, Facebook, Twitter/X, TikTok, and YouTube show up with channel labels and automation triggers.
Log missed calls or IVR events, trigger follow-ups, and keep transcripts in the shared inbox.
Use one rules engine for all channels, factoring in priority, skill, and sentiment.
Summaries, translations, and reply suggestions appear regardless of channel.
Create responses once and deploy them via email, WhatsApp, or social instantly.
Collision detection and shared notes travel with the thread even if the channel changes.
Monitor how volume shifts between chat, email, and social every hour.
Tie every message to the same customer timeline so sales, CX, and ops see a single record.
Compare handle time, backlog, and deflection between squads regardless of channel.
Quantify hours saved and revenue influenced when bots or macros fire across channels.
Transform your business communication with OnSync's powerful WhatsApp automation platform.