Leading Strategies for Social Media Inbox Management

Let AI classify buying intent, support needs, or influencer outreach so every convo lands with the right squad.

Attach special SLA timers to launches, VIP programs, or crisis queues to keep leadership informed.

Auto-score empathy, policy compliance, and brand language to coach reps daily.

Approve macros, visuals, and disclaimers before they ever hit publish.

Blend CSAT, reaction emojis, and keywords to detect crises hours sooner.

Tag conversations with campaign codes and pipe conversions into BI with one click.

Localize disclaimers, double opt-ins, and archiving rules per geography.

Give agencies and creators guest access with scoped permissions.

Route UGC and testimonials into marketing folders for repurposing.