Quick Answer
OnSync brings Instagram DM, Facebook Messenger, ad comments, WhatsApp, and even YouTube or TikTok mentions into one inbox with AI tagging, workflow automation, SLA timers, and full-fidelity analytics so marketing, CX, and sales teams can act on social signals immediately.
Key Points
- Native connectors for Meta, WhatsApp, and other social APIs
- AI intent detection and tagging to separate leads from support
- SLA orchestration with auto-escalations per campaign
- Closed-loop CRM + revenue attribution for every reply
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Social Media
Social Media Inbox: OnSync Playbook for WhatsApp, Instagram & Facebook
Consolidate every social channel and orchestrate AI-powered workflows, analytics, and revenue attribution without leaving OnSync.
OnSync Social Lab
December 17, 2025
14 min read
Channel Stack in One Inbox
Instagram DM + Stories
Respond to DMs, story replies, and mentions. Assign to squads, capture consent, and launch follow-up automations.
Facebook Messenger + Comments
Bring ad comments and Marketplace inquiries into the same work queue with macros and intent scoring.
WhatsApp Business & Cloud
Sync templates, sessions, and broadcasts for commerce or support. Trigger chatbots without leaving the inbox.
Paid + organic analytics
Correlate spend, reach, and conversations to conversion values to prove social ROI.
Automation + AI That Understand Social
AI Smart Tags
OnSync labels influencer requests, VIP orders, escalations, and spam instantly so workflows stay accurate.
Playbooks
Trigger guided flows for product launches, crisis response, or UGC approvals with one click.
Campaign attribution
Match every reply with the originating ad set or organic campaign to see what drives revenue.
Compliance + moderation
Permanently redact PII, enforce brand guidelines, and auto-hide offensive content before it goes live.
Operational Guardrails
Queue orchestration
Route by channel, language, campaign, or influencer tier with conditional logic and SLA timers.
Proactive alerts
Burst detection warns teams when a campaign generates above-normal traffic so you can staff instantly.
Customer journey context
Timeline view shows orders, tickets, and lifetime value next to every DM.
Executive-ready reporting
Dashboards visualize impact across revenue, CSAT, and channel mix so leadership sees the value of social engagement.
Internal linking
Keep this topic connected
These links connect the article to adjacent guides, cluster hubs, and product paths so the topic keeps building context instead of ending on a dead end.
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