Social Media Inbox: OnSync Playbook for WhatsApp, Instagram & Facebook

Consolidate social DMs, mentions, and ad comments into a single inbox, power them with AI suggestions, and tie every conversation back to pipeline with OnSync’s customer data layer.

Channel Stack in One Inbox

Instagram DM + Stories

Respond to DMs, story replies, and mentions. Assign to squads, capture consent, and launch follow-up automations.

Facebook Messenger + Comments

Bring ad comments and Marketplace inquiries into the same work queue with macros and intent scoring.

WhatsApp Business & Cloud

Sync templates, sessions, and broadcasts for commerce or support. Trigger chatbots without leaving the inbox.

Paid + organic analytics

Correlate spend, reach, and conversations to conversion values to prove social ROI.

Automation + AI That Understand Social

AI Smart Tags

OnSync labels influencer requests, VIP orders, escalations, and spam instantly so workflows stay accurate.

Playbooks

Trigger guided flows for product launches, crisis response, or UGC approvals with one click.

Campaign attribution

Match every reply with the originating ad set or organic campaign to see what drives revenue.

Compliance + moderation

Permanently redact PII, enforce brand guidelines, and auto-hide offensive content before it goes live.

Operational Guardrails

Queue orchestration

Route by channel, language, campaign, or influencer tier with conditional logic and SLA timers.

Proactive alerts

Burst detection warns teams when a campaign generates above-normal traffic so you can staff instantly.