Social Media Inbox: How to Work Better With Your Team

Blueprint for aligning marketing, support, and sales inside OnSync with internal notes, collision detection, approval flows, and KPI dashboards.

Collaboration Features That Matter

See who is viewing or typing. Require a single owner before responses go out.

Share context, paste creative suggestions, and ask for data with @mentions that stay inside OnSync.

Route sensitive replies through brand, legal, or PR approvers before publishing.

Grant scoped access to agencies or franchisees without exposing executive communications.

Dashboards visualize how many social conversations each squad owns and where bottlenecks emerge.

AI scoring highlights gaps in empathy, tone, or macro usage for targeted coaching.

Monitor how long approvals and escalations take so operations can remove friction.

Audit logs export every action, comment, and approval for regulators or enterprise procurement.