Use OnSync Smart Triggers, AI Agent tone controls, and workflow automation to respond to every WhatsApp message instantly without sacrificing personalization.
Your audience expects a response in minutes, not hours. OnSync auto replies combine Smart Triggers, AI Agent context, and workflow timers so every message is acknowledged instantly, routed correctly, and escalated when needed. This guide walks through configuration, personalization, and measurement.
< 60 sec
Average time to acknowledge inbound WhatsApp when Smart Triggers fire.
92%
Conversations resolved without leaving the SLA window after AI + workflow routing.
5 mins
Setup time to add new intents or languages thanks to knowledge-grounded AI.
Start with the top intents your WhatsApp queue sees: order updates, pricing, demos, support escalations. OnSync lets you create Smart Trigger logic for each scenario and decide what the auto reply should accomplish (acknowledge, collect info, handoff).
Smart Triggers detect keywords, tags, or source campaigns to determine the correct response. They can also fire webhooks, create tasks, and update CRM records.
Auto replies should feel on-brand while staying compliant. OnSync gives you AI governance with a single click.
Switch between concierge, professional, or playful voice per queue to keep messaging consistent.
Force human takeover for large orders, financial disputes, or VIP segments even if AI can answer.
Require managers to approve new intents or copy changes before going live.
AI responses include references from your knowledge base to satisfy QA and compliance.
Many organizations operate across regions. OnSync detects locale preferences via contact fields, templates, or message content, then serves the correct language.
After automation goes live, track service levels and sentiment to prove success.
Document every trigger, tone rule, and escalation path so compliance teams stay informed.
Ready to deploy? Book an automation audit and our team will design your WhatsApp auto reply system, from knowledge upload to analytics.
Meet with our automation studio to deploy Smart Triggers, AI guardrails, and SLA alerts across your inbox.