Back to Blog
Templates
WhatsApp Business Chatbot Templates: 25+ Ready-to-Use Templates for 2024
Get instant access to proven WhatsApp Business chatbot templates for customer service, sales, bookings, and support. Each template includes conversation flows, automation scripts, and customization tips to boost your response efficiency by 400%.
OnSync Automation Team
December 16, 2024
15 min read
Free Templates Inside
All templates are ready to copy-paste and customize for your business. Includes conversation flows, trigger words, and automation rules.
Implementing WhatsApp Business chatbots can increase your response efficiency by 400% and reduce support costs by 60%. This comprehensive collection of templates covers every business scenario—from welcome messages to complex sales funnels.
What You'll Get:
- ✅ 25+ ready-to-use chatbot templates
- ✅ Complete conversation flows
- ✅ Trigger words and phrases
- ✅ Automation setup instructions
- ✅ Customization guidelines
- ✅ Best practice tips
- ✅ Performance optimization
- ✅ Compliance considerations
Template Categories Overview
Customer Service
Support, FAQ, troubleshooting
Sales & Lead Gen
Qualification, demos, follow-up
Booking & Scheduling
Appointments, reservations
1. Customer Service Templates
Welcome Message Template
Template #1: Professional Welcome
👋 Hi {name}! Welcome to {company_name}.
I'm here to help you 24/7. Here's what I can assist with:
🔍 Product information
📦 Order status
💬 Technical support
📅 Book appointments
Just type your question or choose from the menu below!
Trigger: First message from new contact
Variables: {name}, {company_name}
FAQ Automation Templates
Template #2: Business Hours
Triggers: "hours", "open", "time", "when open"
🕒 Our Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
We're currently { } { }
Need immediate help? Check our FAQ: { } or leave a message and we'll respond within 2 hours!
Template #3: Shipping Information
Triggers: "shipping", "delivery", "how long", "when arrive"
📦 Shipping Information:
🚚 Standard Delivery: 3-5 business days ($5.99)
⚡ Express Delivery: 1-2 business days ($12.99)
🎯 Same Day Delivery: Available in select cities ($19.99)
Free shipping on orders over $50!
Want to track your order? Just send me your order number.
Order Support Templates
Template #4: Order Status Lookup
Triggers: "order status", "track order", "where is my order"
📋 I'll help you track your order!
Please share your:
• Order number (starts with #), OR
• Email address used for the order
I'll get your tracking info right away! 🔍
Follow-up Action: Integrate with order management system API to fetch real-time order status.
2. Sales & Lead Generation Templates
Lead Qualification Templates
Template #5: Product Interest Qualifier
Triggers: "price", "pricing", "cost", "how much"
💰 I'd love to help you with pricing!
To give you the most accurate quote, could you tell me:
1️⃣ Which product/service interests you?
2️⃣ What's your company size? (1-10, 11-50, 51-200, 200+)
3️⃣ What's your timeline for getting started?
This will take just 30 seconds and I'll send you personalized pricing! ⚡
Template #6: Demo Request Handler
Triggers: "demo", "trial", "see product", "show me"
🎥 Great choice! Our demo shows exactly how we can help your business.
Choose your preferred option:
🎯 Personalized Demo (15 min)
→ Custom walkthrough for your needs
→ Q&A with product expert
→ Best for serious buyers
📱 Self-Guided Demo (5 min)
→ Interactive product tour
→ Available immediately
→ Perfect for quick overview
Which would you prefer?
Follow-up & Nurturing Templates
Template #7: Abandoned Cart Recovery
Trigger: 1 hour after cart abandonment
👋 Hi {name}!
I noticed you were checking out some items but didn't complete your purchase. No worries - it happens! 😊
Your cart is saved and waiting:
{cart_items}
💡 Good news: Use code SAVE10 for 10% off if you complete your order in the next 2 hours!
Complete your purchase: {checkout_link}
Questions? Just reply here and I'll help! 💬
3. Booking & Scheduling Templates
Appointment Booking Templates
Template #8: Service Appointment Booking
Triggers: "book", "appointment", "schedule", "reserve"
📅 I'll help you book an appointment!
Please tell me:
1️⃣ Service needed:
• Consultation (30 min)
• Full service (60 min)
• Follow-up (15 min)
2️⃣ Preferred date & time:
Example: "Tomorrow at 2 PM" or "Friday morning"
3️⃣ Your contact details:
• Full name
• Phone number
I'll check availability and confirm immediately! ⚡
Template #9: Appointment Confirmation
✅ Appointment Confirmed!
📋 Details:
• Service: {service_type}
• Date: {appointment_date}
• Time: {appointment_time}
• Duration: {duration}
• Location: {location}
📍 What's Next:
• You'll receive a reminder 24 hours before
• Location details: {address}
• Need to reschedule? Just message me!
📞 Questions? Call us at {phone} or reply here.
Looking forward to seeing you! 🙌
4. E-commerce Templates
Product Information Templates
Template #10: Product Recommendations
Triggers: "recommend", "best", "popular", "what should I buy"
🌟 I'd love to recommend the perfect products for you!
Tell me about your needs:
1️⃣ What are you looking for?
(e.g., "gaming laptop", "summer dress", "office chair")
2️⃣ What's your budget range?
• Under $50
• $50-$200
• $200-$500
• $500+
3️⃣ Any specific features or preferences?
I'll find you the best options in seconds! 🎯
5. Support & Troubleshooting Templates
Technical Support Templates
Template #11: Issue Reporter
Triggers: "problem", "issue", "bug", "not working", "help"
🔧 I'm here to help fix that issue!
To get you the fastest solution, please describe:
1️⃣ What exactly is happening?
(Be as specific as possible)
2️⃣ When did this start?
(Today, yesterday, last week?)
3️⃣ What device are you using?
(iPhone, Android, Windows, Mac)
4️⃣ Have you tried restarting?
(Simple fixes work 60% of the time! 😊)
I'll provide a solution within 5 minutes! ⚡
6. Advanced Conversation Flow Templates
Multi-Step Process Templates
Template #12: Complete Onboarding Flow
Step 1 - Welcome:
🎉 Welcome to {company_name}! I'm your personal assistant.
Step 2 - Information Gathering:
Let's get you set up! I need a few quick details:
• Company name
• Industry
• Team size
Step 3 - Goal Setting:
What's your main goal with our platform?
[Predefined options based on product]
Step 4 - Next Steps:
Perfect! Based on your info, here's your personalized plan...
Step 5 - Resource Sharing:
Here are some resources to get you started:...
Step 6 - Support Setup:
Your dedicated support contact is...
Template Customization Guide
Essential Customization Steps
Step 1: Brand Voice Alignment
- 🎨 Formal Business: Remove emojis, use professional language
- 😊 Casual/Fun: Add more emojis, use conversational tone
- 🔧 Technical: Include technical terms, be more detailed
- 🏥 Healthcare: Emphasize privacy, use medical terminology
Step 2: Variable Replacement
Common Variables:
- • {company_name} → Your business name
- • {name} → Customer's first name
- • {phone} → Your business phone
- • {email} → Your support email
- • {website} → Your website URL
Dynamic Variables:
- • {order_number} → From order system
- • {appointment_time} → From calendar
- • {product_name} → From catalog
- • {price} → From pricing database
- • {status} → Real-time status
Trigger Word Optimization
Best Practices for Trigger Words:
- ✅ Use variations: "price", "pricing", "cost", "how much", "fees"
- ✅ Include typos: "pice", "pirce" (common misspellings)
- ✅ Add context: "what is your price", "tell me the cost"
- ✅ Consider synonyms: "hours" = "time", "open", "available"
- ❌ Avoid conflicts: Don't let triggers overlap confusingly
- ❌ Don't be too specific: "red Nike shoes size 10" is too narrow
Implementation Best Practices
Testing Your Templates
Testing Checklist:
Functional Testing:
- ☐ All trigger words work correctly
- ☐ Variables populate with real data
- ☐ Links and buttons function
- ☐ Fallback messages trigger appropriately
- ☐ Escalation to human works
User Experience Testing:
- ☐ Messages are clear and helpful
- ☐ Conversation flows logically
- ☐ Response time is acceptable
- ☐ Tone matches brand voice
- ☐ Mobile formatting looks good
Performance Optimization
Key Metrics to Track:
Response Metrics:
- • Response rate
- • First response time
- • Resolution time
- • Escalation rate
Engagement Metrics:
- • Conversation completion
- • User satisfaction
- • Repeat usage
- • Template effectiveness
Business Metrics:
- • Lead conversion
- • Sales attribution
- • Support cost reduction
- • Customer lifetime value
Advanced Template Features
Conditional Logic Templates
Template #13: Smart Routing Based on Time
Business Hours (9 AM - 6 PM):
👋 Hi! You've reached {company_name}. A team member will respond within 5 minutes.
After Hours:
🌙 Thanks for contacting {company_name}! We're currently closed.
Our hours: Monday-Friday 9 AM - 6 PM
We'll respond first thing tomorrow morning!
Urgent? Call our emergency line: {emergency_phone}
Weekends:
📅 Thanks for reaching out! We're closed on weekends but will respond Monday morning.
For immediate help, check our FAQ: {faq_link}
Compliance & Legal Considerations
Important Legal Guidelines:
- ⚖️ GDPR Compliance: Always get consent before storing personal data
- 📱 TCPA Compliance: Don't send unsolicited marketing messages
- 🔒 Data Security: Never store sensitive information in plain text
- 📋 Record Keeping: Maintain conversation logs as required by law
- 🚫 Opt-out Options: Always provide clear unsubscribe methods
- 🔍 Transparency: Clearly identify when users are talking to a bot
Template Library Download
Get All Templates + Bonus Content:
- ✅ 25+ ready-to-use templates (worth $297)
- ✅ Complete setup instructions
- ✅ Advanced automation scripts
- ✅ Performance tracking spreadsheet
- ✅ Monthly template updates
- ✅ Community access for template sharing
🎁 Free with OnSync Pro: Get instant access to our complete template library when you start your free trial.
Conclusion: Start Automating Today
WhatsApp Business chatbots powered by these templates can transform your customer service efficiency and reduce response times by up to 400%. Start with 2-3 templates that match your most common customer inquiries, then gradually expand your automation.
Remember: The key to successful chatbot implementation is starting simple, testing thoroughly, and continuously optimizing based on real customer interactions.
📊 Expected Results from Implementation:
- • 400% faster response times
- • 60% reduction in support costs
- • 75% of inquiries resolved automatically
- • 24/7 customer support availability
- • 40% increase in lead qualification
- • 85% customer satisfaction improvement
- • 50% reduction in abandoned carts
- • 300% more qualified demo requests
Ready to Implement These Templates?
Start using these chatbot templates today with OnSync's automation platform.