WhatsApp Business Chatbot Templates: 25+ Ready-to-Use Templates for 2024

Free Templates Inside

All templates are ready to copy-paste and customize for your business. Includes conversation flows, trigger words, and automation rules.

Implementing WhatsApp Business chatbots can increase your response efficiency by 400% and reduce support costs by 60%. This comprehensive collection of templates covers every business scenario—from welcome messages to complex sales funnels.

What You'll Get:

✅ 25+ ready-to-use chatbot templates
✅ Complete conversation flows
✅ Trigger words and phrases
✅ Automation setup instructions

✅ Customization guidelines
✅ Best practice tips
✅ Performance optimization
✅ Compliance considerations

Template Categories Overview

Customer Service

Support, FAQ, troubleshooting

Sales & Lead Gen

Qualification, demos, follow-up

Booking & Scheduling

Appointments, reservations

1. Customer Service Templates

Welcome Message Template

Template #1: Professional Welcome

👋 Hi {name}! Welcome to {company_name}.

I'm here to help you 24/7. Here's what I can assist with:

🔍 Product information
📦 Order status
💬 Technical support
📅 Book appointments

Just type your question or choose from the menu below!

Trigger: First message from new contact

Variables: {name}, {company_name}

FAQ Automation Templates

Template #2: Business Hours

Triggers: "hours", "open", "time", "when open"

🕒 Our Business Hours:

Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

We're currently { } { }

Need immediate help? Check our FAQ: { } or leave a message and we'll respond within 2 hours!

Template #3: Shipping Information

Triggers: "shipping", "delivery", "how long", "when arrive"

📦 Shipping Information:

🚚 Standard Delivery: 3-5 business days ($5.99)
⚡ Express Delivery: 1-2 business days ($12.99)
🎯 Same Day Delivery: Available in select cities ($19.99)

Free shipping on orders over $50!

Want to track your order? Just send me your order number.

Order Support Templates

Template #4: Order Status Lookup

Triggers: "order status", "track order", "where is my order"

📋 I'll help you track your order!

Please share your:
• Order number (starts with #), OR
• Email address used for the order

I'll get your tracking info right away! 🔍

Follow-up Action: Integrate with order management system API to fetch real-time order status.

2. Sales & Lead Generation Templates

Lead Qualification Templates

Template #5: Product Interest Qualifier

Triggers: "price", "pricing", "cost", "how much"

💰 I'd love to help you with pricing!

To give you the most accurate quote, could you tell me:

1️⃣ Which product/service interests you?
2️⃣ What's your company size? (1-10, 11-50, 51-200, 200+)
3️⃣ What's your timeline for getting started?

This will take just 30 seconds and I'll send you personalized pricing! ⚡

Template #6: Demo Request Handler

Triggers: "demo", "trial", "see product", "show me"

🎥 Great choice! Our demo shows exactly how we can help your business.

Choose your preferred option:

🎯 Personalized Demo (15 min)
→ Custom walkthrough for your needs
→ Q&A with product expert
→ Best for serious buyers

📱 Self-Guided Demo (5 min)
→ Interactive product tour
→ Available immediately
→ Perfect for quick overview

Which would you prefer?

Follow-up & Nurturing Templates

Template #7: Abandoned Cart Recovery

Trigger: 1 hour after cart abandonment

👋 Hi {name}!

I noticed you were checking out some items but didn't complete your purchase. No worries - it happens! 😊

Your cart is saved and waiting:
{cart_items}

💡 Good news: Use code SAVE10 for 10% off if you complete your order in the next 2 hours!

Complete your purchase: {checkout_link}

Questions? Just reply here and I'll help! 💬

3. Booking & Scheduling Templates

Appointment Booking Templates

Template #8: Service Appointment Booking

Triggers: "book", "appointment", "schedule", "reserve"

📅 I'll help you book an appointment!

Please tell me:

1️⃣ Service needed:
• Consultation (30 min)
• Full service (60 min)
• Follow-up (15 min)

2️⃣ Preferred date & time:
Example: "Tomorrow at 2 PM" or "Friday morning"

3️⃣ Your contact details:
• Full name
• Phone number

I'll check availability and confirm immediately! ⚡

Template #9: Appointment Confirmation

✅ Appointment Confirmed!

📋 Details:
• Service: {service_type}
• Date: {appointment_date}
• Time: {appointment_time}
• Duration: {duration}
• Location: {location}

📍 What's Next:
• You'll receive a reminder 24 hours before
• Location details: {address}
• Need to reschedule? Just message me!

📞 Questions? Call us at {phone} or reply here.

Looking forward to seeing you! 🙌

4. E-commerce Templates

Product Information Templates

Template #10: Product Recommendations

Triggers: "recommend", "best", "popular", "what should I buy"

🌟 I'd love to recommend the perfect products for you!

Tell me about your needs:

1️⃣ What are you looking for?
(e.g., "gaming laptop", "summer dress", "office chair")

2️⃣ What's your budget range?
• Under $50
• $50-$200
• $200-$500
• $500+

3️⃣ Any specific features or preferences?

I'll find you the best options in seconds! 🎯

5. Support & Troubleshooting Templates

Technical Support Templates

Template #11: Issue Reporter

Triggers: "problem", "issue", "bug", "not working", "help"

🔧 I'm here to help fix that issue!

To get you the fastest solution, please describe:

1️⃣ What exactly is happening?
(Be as specific as possible)

2️⃣ When did this start?
(Today, yesterday, last week?)

3️⃣ What device are you using?
(iPhone, Android, Windows, Mac)

4️⃣ Have you tried restarting?
(Simple fixes work 60% of the time! 😊)

I'll provide a solution within 5 minutes! ⚡

6. Advanced Conversation Flow Templates

Multi-Step Process Templates

Template #12: Complete Onboarding Flow

Step 1 - Welcome:
🎉 Welcome to {company_name}! I'm your personal assistant.

Step 2 - Information Gathering:
Let's get you set up! I need a few quick details:
• Company name
• Industry
• Team size

Step 3 - Goal Setting:
What's your main goal with our platform?
[Predefined options based on product]

Step 4 - Next Steps:
Perfect! Based on your info, here's your personalized plan...

Step 5 - Resource Sharing:
Here are some resources to get you started:...

Step 6 - Support Setup:
Your dedicated support contact is...

Template Customization Guide

Essential Customization Steps

Step 1: Brand Voice Alignment

🎨 Formal Business: Remove emojis, use professional language
😊 Casual/Fun: Add more emojis, use conversational tone
🔧 Technical: Include technical terms, be more detailed
🏥 Healthcare: Emphasize privacy, use medical terminology

Step 2: Variable Replacement

Common Variables:

• {company_name} → Your business name
• {name} → Customer's first name
• {phone} → Your business phone
• {email} → Your support email
• {website} → Your website URL

Dynamic Variables:

• {order_number} → From order system
• {appointment_time} → From calendar
• {product_name} → From catalog
• {price} → From pricing database
• {status} → Real-time status

Trigger Word Optimization

Best Practices for Trigger Words:

✅ Use variations: "price", "pricing", "cost", "how much", "fees"
✅ Include typos: "pice", "pirce" (common misspellings)
✅ Add context: "what is your price", "tell me the cost"
✅ Consider synonyms: "hours" = "time", "open", "available"
❌ Avoid conflicts: Don't let triggers overlap confusingly
❌ Don't be too specific: "red Nike shoes size 10" is too narrow

Implementation Best Practices

Testing Your Templates

Testing Checklist:

Functional Testing:

☐ All trigger words work correctly
☐ Variables populate with real data
☐ Links and buttons function
☐ Fallback messages trigger appropriately
☐ Escalation to human works

User Experience Testing:

☐ Messages are clear and helpful
☐ Conversation flows logically
☐ Response time is acceptable
☐ Tone matches brand voice
☐ Mobile formatting looks good

Performance Optimization

Key Metrics to Track:

Response Metrics:

• Response rate
• First response time
• Resolution time
• Escalation rate

Engagement Metrics:

• Conversation completion
• User satisfaction
• Repeat usage
• Template effectiveness

Business Metrics:

• Lead conversion
• Sales attribution
• Support cost reduction
• Customer lifetime value

Advanced Template Features

Conditional Logic Templates

Template #13: Smart Routing Based on Time

Business Hours (9 AM - 6 PM):
👋 Hi! You've reached {company_name}. A team member will respond within 5 minutes.

After Hours:
🌙 Thanks for contacting {company_name}! We're currently closed.

Our hours: Monday-Friday 9 AM - 6 PM
We'll respond first thing tomorrow morning!

Urgent? Call our emergency line: {emergency_phone}

Weekends:
📅 Thanks for reaching out! We're closed on weekends but will respond Monday morning.

For immediate help, check our FAQ: {faq_link}

Compliance & Legal Considerations

Important Legal Guidelines:

⚖️ GDPR Compliance: Always get consent before storing personal data
📱 TCPA Compliance: Don't send unsolicited marketing messages
🔒 Data Security: Never store sensitive information in plain text
📋 Record Keeping: Maintain conversation logs as required by law
🚫 Opt-out Options: Always provide clear unsubscribe methods
🔍 Transparency: Clearly identify when users are talking to a bot

Template Library Download

Get All Templates + Bonus Content:

✅ 25+ ready-to-use templates (worth $297)
✅ Complete setup instructions
✅ Advanced automation scripts
✅ Performance tracking spreadsheet
✅ Monthly template updates
✅ Community access for template sharing

🎁 Free with OnSync Pro: Get instant access to our complete template library when you start your free trial.

Conclusion: Start Automating Today

WhatsApp Business chatbots powered by these templates can transform your customer service efficiency and reduce response times by up to 400%. Start with 2-3 templates that match your most common customer inquiries, then gradually expand your automation.

Remember: The key to successful chatbot implementation is starting simple, testing thoroughly, and continuously optimizing based on real customer interactions.

📊 Expected Results from Implementation:

• 400% faster response times
• 60% reduction in support costs
• 75% of inquiries resolved automatically
• 24/7 customer support availability

• 40% increase in lead qualification
• 85% customer satisfaction improvement
• 50% reduction in abandoned carts
• 300% more qualified demo requests