Quick Answer
OnSync provides enterprise-grade security controls including SSO + MFA, granular RBAC, immutable audit logs, and regional hosting options so regulated teams keep social messaging data compliant.
Key Points
- Enterprise identity with SSO, SCIM, and enforced MFA
- Database + file storage encrypted with rotating keys
- Granular audit logging meets GDPR, HIPAA, PCI evidence needs
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Security & Compliance
Enterprise Security Stack in OnSync: SSO, RBAC, Audit Trails & Regional Data Controls
Highly regulated banks, healthcare networks, and public companies rely on OnSync because access, encryption, and observability are designed for auditors. Here’s the exact control plane.
OnSync Security Team
September 3, 2025
10 min read
Security Posture at a Glance
Security readiness
Independent audits & controls
Identity Options
SSO + SCIM
Encryption
AES-256 + TLS 1.3
Regions
US, EU, APAC
Beyond WhatsApp, Instagram, Facebook, and Telegram connectivity, OnSync delivers an enterprise control plane that regulators and internal security teams expect—without requiring additional middleware.
Identity & Access Control
SSO + MFA Everywhere
- SAML connections for Okta, Azure AD, Google Workspace, and custom IdPs.
- SCIM provisioning automatically syncs onboarding/offboarding with HRIS events.
- Mandatory MFA (TOTP, WebAuthn, or IdP-enforced) before channel credentials are accessible.
Granular RBAC
- Role templates for agents, reviewers, finance approvers, and developers.
- Queue-level permissions restrict who can view exports, macros, or automation builders.
- Just-in-time elevated access with approvals, auto-expiring after the task completes.
Data Protection & Encryption
At Rest
Customer content, attachments, and AI embeddings sit in encrypted stores (AES-256) with customer-specific keys rotated via AWS KMS. Access requires quorum approval and is fully logged.
Backups remain encrypted, versioned, and geographically separated for disaster recovery guarantees (< 15 minute RPO, 1 hour RTO).
In Transit
TLS 1.3 protects traffic between agents, APIs, and channel partners. Mutual TLS is enforced for enterprise webhooks.
Optional per-message end-to-end encryption modules satisfy healthcare customers needing double-wrapped payloads before they leave internal networks.
Audit Trails & Compliance Evidence
Immutable Logs
Every user action—login, template edit, export, AI response acceptance—is captured with timestamp, IP, device, and conversation reference. Logs retain for 24+ months by default (longer for finance customers).
Stream logs into your SIEM (Splunk, Datadog, Sumo) in real time.
Regulatory Toolkits
- GDPR: Data subject export & delete APIs, EU-hosted infrastructure, and consent tracking.
- HIPAA: BAA availability, access controls for PHI, and intrusion monitoring.
- PCI & audit readiness: Quarterly penetration tests, vulnerability scans, and secure SDLC documentation.
Regional Data Residency
Choose the geography where your conversation data is stored. Regional shards eliminate cross-border transfers unless you opt in to global search indexes.
United States
AWS us-east-1/us-west-2 with FedRAMP-ready options.
European Union
AWS eu-central-1 with Schrems II compliant safeguards and EU-only support staff.
Asia Pacific
AWS ap-southeast-1 with data localization for Singapore + ANZ enterprises.
Incident Response & Monitoring
Response Plan
24/7 security team monitors alerts, performs war-room drills quarterly, and commits to sub-24-hour customer notification SLAs for confirmed incidents.
Clients receive a full postmortem with remediation steps and log exports.
Continuous Monitoring
- Runtime protections (AWS GuardDuty, Datadog runtime) flag anomalies in seconds.
- Weekly vulnerability scans with automated ticketing to engineering owners.
- Annual third-party penetration tests and customer-observed tabletop exercises.
Security Evaluation Checklist
Use this list when comparing OnSync with legacy inboxes or point solutions.
- Does the vendor support SSO, SCIM, and enforced MFA?
- Are audit logs exportable in real time to your SIEM?
- Can data residency be guaranteed at rest and backup layers?
- Is there a dedicated security contact and incident SLA?
- Are penetration test summaries and independent audit reports available under NDA?
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